Privacy Policy

1. Introduction

VNOXTEL LLC (“Company”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, wholesale VoIP services, SIP Trunking, DID services, carrier interconnection services, and other telecommunications solutions.

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

a. Personal Information

We may collect the following information:

  • Full Name
  • Email Address
  • Phone Number
  • Company Name
  • Billing Address
  • Payment Information
  • Business Registration Information
  • Account Credentials

b. Communications & Usage Data

To provide and improve our services, we may collect:

  • Call Detail Records (CDRs)
  • SIP Signaling Logs
  • IP Addresses
  • Browser Information
  • Device Information
  • Network Information
  • Usage Statistics
  • SMS (where applicable)
  • Call Traffic Statistics
  • Voice Quality Metrics
  • Routing Information
  • Authentication Logs

3. How We Use Your Information

We use your information to:

  • Provide and maintain our telecommunications services.
  • Deliver Wholesale VoIP Call Termination.
  • Provide SIP Trunking and DID services.
  • Process payments and billing.
  • Monitor network quality and service performance.
  • Detect fraud and unauthorized access.
  • Comply with telecommunications regulations.
  • Improve our systems and customer experience.
  • Respond to customer inquiries and support requests.
  • Send important service notifications and updates.

4. How We Share Your Information

We may share information with:

  • Telecommunications carriers and interconnection partners.
  • SIP, VoIP, and ITSP providers.
  • Payment processors and financial institutions.
  • Cloud hosting providers.
  • Customer support providers.
  • Analytics and monitoring service providers.
  • Government or regulatory authorities when legally required.
  • Business partners involved in mergers, acquisitions, or company restructuring.

We never sell your personal information to third parties.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website performance.
  • Remember user preferences.
  • Enhance security.
  • Analyze website traffic.
  • Improve user experience.

You may disable cookies through your browser settings; however, certain features of our website may not function properly.

6. Data Security

VNOXTEL LLC implements appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

Although we follow industry best practices, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of your data.
  • Request data portability.
  • Withdraw marketing consent.
  • Object to certain data processing activities.

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain customer information, call records, billing records, and related business information only for as long as necessary to:

  • Provide our services.
  • Meet legal and regulatory requirements.
  • Resolve disputes.
  • Enforce our agreements.
  • Maintain business records.

9. International Data Transfers

Because VNOXTEL LLC serves customers worldwide, your information may be transferred to, processed, or stored in countries outside your country of residence.

We take reasonable steps to ensure that such transfers comply with applicable privacy laws and maintain appropriate safeguards.

10. Children’s Privacy

Our services are intended solely for businesses and individuals who are at least 18 years of age.

We do not knowingly collect personal information from children under the age of 18.

11. Changes to This Privacy Policy

VNOXTEL LLC may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or our services.

The latest version will always be published on our website with the updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

VNOXTEL LLC

📧 Email: infotech@vnoxtel.com

🌐 Website: www.vnoxtel.com

📞 Phone: +1 251 358 0451

📍 Address: 7901 4TH ST N # 28305, ST. PETERSBURG FL US 33702